- Why This Matters to Us
Customer Happiness isn’t just a line we use — it’s how we run this business. That includes being upfront about what personal information we collect from you and why. This policy explains it in plain language, and it’s written to comply with India’s Information Technology Act, 2000 (and its rules) and the Digital Personal Data Protection Act, 2023 (DPDP Act).
If you visit strongholdcorporation.com, fill out an enquiry form, or call us for a quotation or service, this policy applies to you.
- What Information We Collect
To give you a proper quotation, deliver your compressor, or attend a service call, we typically need:
- Your name and contact details — phone number and email, which you give us through our “Write Us” and “We can help you” enquiry forms
- Your business/site address, for delivery, installation, and service visits
- Enquiry details — which product you’re interested in (for example, Air Compressor, Vacuum Pump, High Pressure Washer, LED Lighting, or “Other”), so we route your query to the right person
- Order and service history, so we know what equipment you own and when it’s due for a service or consumable replacement
- Basic website usage data, such as pages visited and browser type, collected automatically through cookies and standard web analytics
Our website does not have an online payment gateway or checkout, so we do not collect your bank account, card, or UPI details through strongholdcorporation.com. Payment for any order is arranged directly with our team, outside the website.
- How We Use Your Information
We use your information only for reasons connected to serving you well:
- To respond to your enquiry and prepare an accurate quotation
- To process your order, arrange delivery, and schedule installation
- To carry out service calls and keep track of your equipment’s warranty and service history, so we can remind you before something goes wrong
- To send you invoices and GST-compliant billing documents
- To occasionally inform you about new products, offers, or maintenance reminders relevant to the equipment you’ve bought — you can opt out of this anytime
- To improve our website and understand which products customers are searching for
We do not use your information for any purpose beyond what’s reasonably needed to serve you, as required under the DPDP Act’s principle of purpose limitation.
- How We Store and Protect Your Information
Your information is stored on secure systems, and we limit access to team members who genuinely need it to do their job — such as our sales and service staff. We take reasonable technical and organisational precautions, in line with the IT Act’s reasonable security practices requirement, to protect your data from unauthorised access, loss, or misuse.
No online system is completely risk-free, but we treat your data the way we’d want a supplier to treat ours.
- Who We Share Your Information With
We do not sell your personal information to anyone. Full stop. We only share it in these limited situations:
- Courier and logistics partners, so your equipment can be delivered to the right address
- Manufacturers and OEM partners, such as Anest Iwata Motherson, when warranty registration, spare parts, or manufacturer-level service support requires it
- Government authorities, only where required by Indian law (for example, tax or regulatory requirements)
Any partner we share information with is expected to use it only for the purpose we shared it for.
- Your Rights
Under the DPDP Act, 2023, you have the right to:
- Know what personal information we hold about you
- Correct it, if something is inaccurate or outdated
- Ask us to delete it, once there’s no legitimate business or legal reason for us to keep it (for example, after your warranty period and any applicable tax record retention period have ended)
- Withdraw consent for marketing communications at any time
To exercise any of these rights, just call us or email us using the details below — we’ll respond within a reasonable time.
- Cookies and Website Analytics
Our website uses cookies and standard analytics tools to understand how visitors use our site — for instance, which product pages get the most attention. This helps us keep our website useful and relevant. You can disable cookies through your browser settings, though some parts of the website (like the enquiry forms) may work less smoothly without them.
- Children’s Privacy
Our website and products are meant for industrial, commercial, and adult home users. We do not knowingly collect personal information from children. If you believe a child has shared information with us, please contact us and we’ll remove it.
- Changes to This Policy
We may update this policy occasionally to reflect changes in our practices or in Indian law. We’ll update the “Last Updated” date above whenever we do. If the changes are significant, we’ll make a reasonable effort to let existing customers know.
- Grievance Officer / Contact for Privacy Concerns
If you have questions, concerns, or a complaint about how we handle your personal information, please reach out:
Stronghold Corporation Flat no. 4, Ami Apartment no. 1, Race Course Circle, Vadodara 390 007, Gujarat, India Phone: +91-93762 14434 Email: vgivethebest@gmail.com
We take privacy concerns seriously and will address them promptly, in line with the grievance redressal requirements under Indian law.